Layer3, one of Nigeria’s leading IT solutions’ provider, has bagged the award for best customer service in the Information Technology service provider category for the second consecutive year. The award was presented by The Nigeria Customer Service Awards, the prestigious annual awards that celebrates service excellence in Nigeria, at an event held at the Civic Center, Lagos and sponsored by the Bank of Industry and Julius Berger.
The award aims to recognize the top-rated industry players by assessing customer satisfaction, responsiveness and customer experience as indicators of exceptional achievement.
This year’s award reaffirms Layer3’s commitment to exceptional service delivery and excellent customer experience. Charlene Ugah, Layer3’s Head of Service Delivery, further buttressed this point. She stated that “Layer3’s mission is to exceed our customers’ expectations by delivering unmatched solutions backed by excellent customer care. This is what we live by every day and it has been demonstrated by this award, the second in two years. It is a reminder for us to continue to hold unto this standard and strive to do even better.”
The organizer of the awards critically examined customer feedback at a long-term touch-point through mystery visits, online polls, cold calls to customers and use the results from the analysis to determine the winners of the award across all major industries in the country.