Layer3, a leading managed IT services and network solutions provider, has earned the exclusive Juniper Networks Operate Specialist designation. The Juniper Operate Specialist program allows Juniper Elite partners to provide primary post-sales first level and second level support to their end user customers while relying on Juniper Networks for Level 3 technical support capabilities.
Juniper Networks, the industry leader in network innovation, developed these selective program to ensure its customers are provided with the best in post sales support. The stringent Operate Specialist designation is given only to selected Elite partners based on their ability to provide problem resolution to customers through highly skilled and highly certified engineers.
As a recognized Juniper Operate Specialist, and Elite Partner, Layer3’s network support center is available 24×7 with direct phone, online and email access to Juniper certified engineers with several years of industry experience and acts as a single-source problem resolution process for her customers as well as the full lifecycle of delivery, design, implementation and support for Juniper’s network infrastructure and security solutions. Only Elite-level Juniper partners are considered to become Operate Specialists allowing Layer3 to become Juniper’s first JOperate partner in West Africa.
“At Layer3, we have a proven track record of delivering the best support to our customers. Post sales technical support has always been at the core of our relationship with our clients and we nurture this with a commitment to continuous technical expertise,” says Ini Akpabio, Layer3’s Chief Technical Officer. “The achievement of the Juniper Operate Specialist status, in addition to our previously earned Juniper Elite Partner status, is a validation of the investment Layer3 has made in the training and certification of our engineering team and most importantly; it serves as recognition of our steadfast focus on delivering the highest quality of services to our customers.”
“Juniper Operate status is earned through a significant investment in training and a rigorous certification process and is achieved by a select group of Partners who have demonstrated the ability and commitment to providing superior technical support,” stated David Naude, Partner Account Manager at Juniper Networks. “Layer3’s ability to act as a single source for support places it among a select group of Juniper partners in Africa to achieve this distinction and we are very pleased with their achievements and commitment to Juniper.”
Layer3, which started operations in Nigeria as an ISP seven years ago, has grown into one of the leading network solutions provider and systems integrator within the West African region. It has further leveraged its metro fiber MPLS networks to deliver managed network and security solutions as well as broadband Internet to its mainly financial, cooperate and competitive telecommunication services providers.
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